Contact Non Gamstop Casinos

Got a question about a review, spotted something out of date, or want to flag a casino not on GamStop that we haven't covered yet? This page explains what we can help with and the best way to reach us.

What We Can Help With

swrh.co.uk is an independent research and comparison site. We don't run any casino, hold any player funds, or process any bets ourselves, so there are things we simply can't do — like access your account at a specific operator, process a withdrawal, or reverse a deposit. What we can do is help with:

Questions about how we rate and rank casinos not on GamStop, including our approach to free spins offers and bonus terms
Corrections — if an offer, licence detail or piece of information on this site is out of date, tell us and we'll check it
Suggestions for casinos or betting sites not on GamStop that you think should be reviewed
General feedback on the site, its content or its usability
Reports of broken links, incorrect offer details or anything that reads as misleading

For anything involving your personal casino account — a delayed withdrawal, a disputed bonus, a login issue or identity verification — you'll need to go directly to the operator's own support team. Every casino we list runs its own customer service desk, usually reachable through live chat or email from within the operator's site.

Before You Get in Touch, Check These First

A lot of common queries are already answered elsewhere on the site, so it's worth a quick look before sending a message:

For background on ratings, methodology and how offers are compared, see our Non Gamstop Casinos UK 2026 guide
To understand how we operate and what we stand for, visit About Us
If you're concerned about your own gambling habits or want tools to manage play, our Responsible Gambling page has practical guidance
For the legal terms governing use of this site, see our Terms and Conditions

Free Spins Offers and Bonus Queries

A large share of the messages we receive relate to free spins not on GamStop — how wagering requirements work, why a spins package looked bigger on the sign-up page than what actually landed in the account, or why a bonus wasn't credited. We're happy to explain how these mechanics generally work and what to check in a bonus's terms before opting in. What we cannot do is intervene in an individual dispute between a player and a casino, since we have no access to any operator's systems or account records. If a specific bonus hasn't paid out as described, the operator's support team and, where relevant, their licensing authority are the correct point of contact.

Reporting an Issue with a Listed Site

If you've come across something that contradicts what's written in one of our reviews — a changed offer, a dead link, an inaccurate wagering requirement — this is exactly the kind of thing worth flagging. Include as much detail as you can: which casino, which page, and what you found. We check reports like this against the operator's current terms and update the relevant review where the information has moved on. Offers change frequently, so a spotted discrepancy is genuinely useful rather than an inconvenience.

A Word on Independence

We're upfront that swrh.co.uk may earn commission when readers sign up with a casino through links on this site. That relationship has no bearing on how we respond to feedback or corrections, and it doesn't influence how sites are ranked. If a listed casino falls short on something readers raise with us, we'd rather update the review than leave inaccurate information standing.

What to Expect

We aim to review messages in a reasonable timeframe, though as an independent site we don't offer live support or guaranteed response windows. Detailed, specific messages — naming the exact page, offer or casino involved — get resolved faster than general enquiries. Please remember that anyone contacting us, or using any site reviewed here, should be 18 or over.